Tech

IT Support Specialist Resume Example

A strong it support specialist resume gets the recruiter to the point in seconds. This example follows the structure hiring managers actually scan — headline first, quantifiable wins next, credentials last — and you can copy it in one click.

What recruiters look for

Tickets/day and FCR percentage are the KPIs to lead with
MDM (Intune, Jamf) + directory (AD, Okta) is table stakes
One automation script proves you're tier-2, not tier-1
CompTIA A+/Network+ if entry-level

Frequently asked questions

Do I need CompTIA A+?

Great for the first job, less important after 2 years of experience.

Powershell or Bash?

Whichever your fleet runs. Windows-heavy shops want PowerShell.

Live preview

Jesse Brooks

IT Support Specialist · Tier 2 Desktop & Endpoint

jesse@example.com+1 555 000 0100Charlotte, NC

Summary

IT support specialist with 4 years running tier-1/2 support for a 900-employee company. Handle 40+ tickets/day with a 96% first-contact resolution rate.

Experience

IT Support Specialist · Piedmont Manufacturing

2021 — Present · Charlotte, NC

Resolve 40+ tickets/day with 96% first-contact resolution; average handle time 11 min.
Own endpoint provisioning across 900 devices via Intune (Windows) and Jamf (Mac).
Built a PowerShell script that automates new-hire onboarding — 45 min → 6 min.

Education

Central Piedmont Community College · AAS, Network Administration

2016 — 2020 · Charlotte, NC

Skills

Active DirectoryIntuneJamfWindows 11macOSOktaPowerShellServiceNow

Languages

English (Native)

Certifications

CompTIA A+ · CompTIA

2022